Frequently Asked Questions
Q 1: What is the Saksham platform all about?
A: Unified digital platform to engage sub-distributors and final tier partners. The platform provides the capability to order 24*7, visibility on offers, digital product catalogue, and product specifications.
Q 2: How can a sub-distributor onboard/register on the Saksham platform?
A: Sub-distributors to login on the Saksham platform. Follow the below steps to complete the onboarding:
- Preview & update business details
- View final tier onboarding form
- Setup email & SMS account
Q 3: How can a sub-distributor share the webstore link with a final tier partner?
A: Under the partner onboarding tab, you can click on the ‘My Store link’ & access the webstore link.
Q 4: How can a sub-distributor invite a final tier partner to the platform?
A: Under the partner onboarding tab, click on the ‘Invite Partners’ link
- Existing partners: Under the ‘Existing partners’ tab, select desired partners and click on ‘send invite’
- New partners: Go to the ‘Add new partner(s)’ tab, insert partner details and send an invite
Q 5: How can a final tier partner register? Are there specific requirements to register on the Saksham platform?
A: Final tier partners should accept platform invite from their sub-distributors. Partners should fill out the required details and submit.
Q 6: How can a final tier partner access offer from their sub-distributors on the platform?
A: Final tier partners can click on ‘Partner Offers’ under the ‘Offers and Promotion’ tab on the sub-distributor’s web storefront to explore all active partner offers.
Q 7: How can a final tier partner access HP’s offer on the platform?
A: Final tier partners can click on the ‘Offers and Promotions’ tab on the Saksham homepage to explore all HP active offers & promotions.
Q 8: How do I place an order on the Saksham platform?
A: To place orders, partner needs to access the sub-distributor’s webstore, add desired product to the cart, update the order quantity, and shipping address and submit.
Q 9: Can I place the order for the unavailable products?
A: Yes, you can place an order for unavailable products. Associated sub-distributor partner will be notified of the requirements.
Q 10: Where can I see the orders I have placed?
A: Under the orders tab, navigate to my orders and click on view all to browse the order history and order status.
Q 11: Can I cancel my order? If yes, how to cancel?
A: Orders can be cancelled until the order has been billed by the sub-distributor.
- To cancel the order – go to my orders, select the order to be cancelled, select cancellation reason and fill the remarks and click on cancel order.
Q 12: Will multiple login credentials be provided to the sub-distributor partners with more branches?
A: Every Sub distributor will have their unique login credentials basis a unique GST ID.
Q 14: Can a final tier partner work with multiple sub-distributors with a single login credential?
A: Yes, Final tier partners can work with multiple sub-distributors they are associated with on the platform through a single login credential.
